Return/Damaged Product/Refund Policies

Opps... did you order the wrong item? Did we mess up your order? Is a product damaged?

Here are our return/damaged product/refund policies:

- The delivery service had issues... does your package look like it was mauled by a bear? Did the postman leave your package on a rain drenched lawn, or crunch the whole thing into your tiny mailbox? Take a picture of your package and damaged items and email it to sales@sarahangst.com. After we confirm the destruction, we will send you new items, on the house.

Defective Items in a perfect package... take a picture of the defective item, email it & an explanation of the issue to sales@sarahangst.com. After we confirm the situation, if we can't fix the issue for you via a return/replacement, we will give you 100% of the purchase price as store credit.

- I received the wrong item... take a picture of the item in question, email it & an explanation of the issue to sales@sarahangst.com. After we confirm the mix up, we will send you the correct items, on the house. 

- Didn't realize the clothing item you ordered was going to be too big or too small? Unfortunately, we cannot return soft good clothing/shoe items, but upon approval, we can give you store credit for 50% of the purchase price (minus initial shipping cost) to go towards the correct size, or feel free to use the credit to order something totally different. **Make sure to contact us with any issues within 7 days of receiving your clothing items, otherwise this offer disappears into thin air!

- Didn't double check your cell phone model? Unfortunately, we cannot return cell phone covers, but upon approval, we can give you store credit for 50% of the purchase price (minus initial shipping cost) to go towards the correct style, or feel free to use the credit to order something totally different. **Make sure to contact us with any issues within 7 days of receiving the cell phone cover, otherwise this offer disappears in to thin air!

- Don't like your new pillows or mug? Unfortunately, we cannot return pillows or mugs, but upon approval, we can give you store credit for 50% of the purchase price (minus initial shipping cost) to go towards the correct style, or feel free to use the credit to order something totally different. **Make sure to contact us with any issues within 7 days of receiving your pillows, otherwise this offer disappears in to thin air!

PLEASE NOTE: Great stories must accompany any requests for store credit on hard or soft goods. Management does have the authority to decline store credit in unreasonable situations. 

**Any other concerns/questions? Please contact sales@sarahangst.com and we'll see what we can do for you.

Thank you for supporting our small business!